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Sue Coyle, COTA, BA, CMC

“Any contact with an Elder that makes him or her feel more loved, more secure, or more at peace is the ultimate gratification…” -Sue Coyle

I found the above quote many years ago in a training manual for Alzheimer’s support group facilitators and knew that it applied not just to support groups, but to most any work that I did in which I was caring for Seniors or their families. I’ve often thought of that as my “mantra” in my work and have kept it visible over the years, in my day planner, and in my mind. Though I don’t do this work just for my own gratification, it is validation that what I do is valuable, helpful, and appreciated by those whom I serve.

When clients come to me for care management, they’re often in a life crisis and are feeling overwhelmed, confused, frustrated, hopeless, and/or worried. I often leave the first or second visit with a new client, and they will say something like:

“I have so much more peace of mind now.”
“You’ve given me hope that I can stay in my own home.”
“Thank you for understanding and letting us know that we’re not so unusual.”
“I’m so glad to have some direction and assistance now.”

It’s these quotes that tell me that I’m providing what is needed for families or older adults who need to make decisions for their care. I pride myself on bringing that peace of mind in the form of services, knowledge, and care coordination, and most importantly, solutions! I value the relationship of trust, listening, advising, facilitating, and even friendship that occurs in the process of our care management relationship. I know I’m adding value when clients enjoy these benefits as well!

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My Qualifications and Experience

I’ve been certified as a Geriatric Care Manager since 2006, and am proud of this certification, which sets professional competencies and a knowledge base to serve Older Adults and/or their families in this capacity. As a Certified Member of the Aging Life Care Association (formerly called the National Association of the Professional Geriatric Care Managers), I am bound to Standards and Ethics of Practice to uphold the profession and its principles. My training, experience, and certification as an Occupational Therapy Assistant empowers me to holistically and functionally assess the seniors and their caregivers in relation to self-care, physical, household, psychosocial, safety, and family abilities and needs. I’m knowledgeable about the many programs and services available to meet those needs and able to recommend, direct, and connect you to the best options. Based on the many years of training and experience in many aspects of care, I am confident that I can bring peace of mind, hope, understanding, direction, and assistance by providing valuable Aging Life Care Management services to provide solutions to your care needs. My knowledge and experience of the aging processes, disabilities, Alzheimer’s and dementia, and family dynamics will make me an asset and an important part of your care team. I am ready to help you now!













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What is an Aging Life Care™ Manager?

An Aging Life Care Manager is dedicated to helping clients age well while also supporting quality of life for family members. This phase of a family’s journey together is often complicated. There is more to do than there is time. Relatives may live far away. Relations can become strained.

Our professional training and knowledge of best practices can ease the journey.

Every family is unique. As Aging Life Care Managers, we apply our insights and skills in 8 key areas to provide you with a positive care plan tailored to your family’s individual needs and strengths.

We offer expertise regarding:

  • Health and disability: Through assessments and experience, we can help you understand what your loved one does well, and in what areas he or she could use additional help.
  • Finances: A review of the current monetary situation will result in a plan to make resources stretch as efficiently as possibly while maintaining the desired level of comfort, dignity and safety.
  • Housing: Based on the assessments, recommendations can be made for optimal living situations now, with a view to likely changes in the foreseeable future.
  • Family: Sibling disagreements and old family history often make the aging journey difficult. Our training provides for skilled facilitation of family meetings and creation of a plan that takes everyone’s needs into account.
  • Local Resources: There are programs available to help, but it’s difficult to know which one is the most appropriate for your situation. Save time and money by letting us objectively evaluate the situation and connect you to the resources best suited to your needs.
  • Advocacy: Our comprehensive knowledge of the disjointed health care system allows us to monitor quality and lobby for the care and treatment your family wants.
  • Legal: Let us help you identify issues and get key paperwork in order.
  • Crisis Intervention: The unexpected is simply a fact of life in aging. We are experienced with elder emergencies and are ready to jump in at a moment’s notice.

Coyle Care Management and Consulting is in the business of helping aging adults and their families to live well throughout the aging process. Give us a call at 920-740-8441 to discuss the many ways we can help you.

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How we are different

What makes an Aging Life Care Manager stand apart from the others is the commitment to stay focused on the needs of the client and family. Others may offer services for less, but what you receive cannot help but be influenced by the payment structure.

Hospital- or insurance-based case managers are employees of the health care system. They are good professionals. Their focus, however, is to address the issues of patients within the institution and to make efficient use of services for their organization.

We are based in the community and work with aging adults wherever they live. We provide continuity of care across all settings. We include the family and focus on improving quality of life for the older adult and their grown children.

Senior advisors are paid referral fees to suggest elder care facilities. As a general rule, they have a more limited sphere of knowledge and do not hold a professional degree needed to give them expertise in the 8 key areas of elder care. Only those facilities willing to pay a finder’s fee will be included in their list of suggestions. There may be a more appropriate option, but it will not be mentioned if the facility does not pay for referrals.

Because we are paid directly by you, we are independent and objective. Our focus is 100% on the needs of your family and your aging loved ones. We apply our considerable skill and years of training to your unique situation.

When the issue is safety and quality of life, you deserve the best!

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