I found the above quote many years ago in a training manual for Alzheimer’s support group facilitators and knew that it applied not just to support groups, but to most any work that I did in which I was caring for Seniors or their families. I’ve often thought of that as my “mantra” in my work and have kept it visible over the years, in my day planner, and in my mind. Though I don’t do this work just for my own gratification, it is validation that what I do is valuable, helpful, and appreciated by those whom I serve.

When clients come to me for care management, they’re often in a life crisis and are feeling overwhelmed, confused, frustrated, hopeless, and/or worried. I often leave the first or second visit with a new client, and they will say something like:

“I have so much more peace of mind now.”
“You’ve given me hope that I can stay in my own home.”
“Thank you for understanding and letting us know that we’re not so unusual.”
“I’m so glad to have some direction and assistance now.”

It’s these quotes that tell me that I’m providing what is needed for families or older adults who need to make decisions for their care. I pride myself on bringing that peace of mind in the form of services, knowledge, and care coordination, and most importantly, solutions! I value the relationship of trust, listening, advising, facilitating, and even friendship that occurs in the process of our care management relationship. I know I’m adding value when clients enjoy these benefits as well!

Sue Coyle, COTA, BA, CMC

“Any contact with an Elder that makes him or her feel more loved, more secure, or more at peace is the ultimate gratification…” -Sue Coyle

I found the above quote many years ago in a training manual for Alzheimer’s support group facilitators and knew that it applied not just to support groups, but to most any work that I did in which I was caring for Seniors or their families. I’ve often thought of that as my “mantra” in my work and have kept it visible over the years, in my day planner, and in my mind. Though I don’t do this work just for my own gratification, it is validation that what I do is valuable, helpful, and appreciated by those whom I serve.

When clients come to me for care management, they’re often in a life crisis and are feeling overwhelmed, confused, frustrated, hopeless, and/or worried. I often leave the first or second visit with a new client, and they will say something like:

“I have so much more peace of mind now.”
“You’ve given me hope that I can stay in my own home.”
“Thank you for understanding and letting us know that we’re not so unusual.”
“I’m so glad to have some direction and assistance now.”

It’s these quotes that tell me that I’m providing what is needed for families or older adults who need to make decisions for their care. I pride myself on bringing that peace of mind in the form of services, knowledge, and care coordination, and most importantly, solutions! I value the relationship of trust, listening, advising, facilitating, and even friendship that occurs in the process of our care management relationship. I know I’m adding value when clients enjoy these benefits as well!